Based on an understanding of human nature, managers need to do three things well: clarify responsibilities, optimise processes and clarify systems.
The majority of conflicts and contradictions in companies are caused by unclear responsibilities, poor processes and confusing systems.
Clarify responsibilities: when responsibilities are unclear, there will be constant tug-of-war and a lot of time will be spent on coordination.
Therefore, managers must clearly define departmental and job responsibilities and implement one-to-one accountability, i.e. the person responsible makes a commitment in advance.
Optimise processes: Most conflicts in organisations are caused by poor processes.
The role of processes is threefold: disorder becomes order, complexity becomes simplicity, and people walk the process in.
Processes should be able to add value and processes should be efficient. When the process is not smooth, the relevant parties in the process should be based on the guiding principle of "write what I do, do what I write", and the process should be sorted out and optimised.
To get the job done at once, the process must be smooth. Clear system: If there is a process, there must be a system to go with it. The system must be clear about authority, responsibility and benefits.
A well-defined system is the guarantee of a smooth process. Managers should always pay attention to maintain the seriousness of the system, adhere to the consistency of management (to reduce exception management), to maintain the consistency of the system (to do a good job of management).
I have put all the systems and processes you need in the Enterprise Management Toolkit below, so you can use them!
